
Customer service en
49
Demo mode
If the ò symbol is shown on the display, demo mode is
active. The appliance does not heat up in demo mode.
Disconnect the appliance from the power supply. Wait a
few seconds before reconnecting the appliance. Then
deactivate demo mode in the basic settings within
3 minutes of switching on the appliance.
4Customer service
Cu s t o mer ser vi ce
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
Please quote the E number (product number) and FD
number (production number) of your appliance when
contacting the after-sales service.
The rating plate bearing these numbers can be found:
■ On the appliance certificate.
■ On the underside of the hob.
The E number can also be found on the hob's glass
ceramic surface. You can check the E number, after-
sales service index (KI) and FD number by going to the
basic settings.Refer to the section entitled ~ "Basic
settings" to find out how to do this.
Please note that a visit from an after-sales service
engineer is not free of charge in the event that the
appliance has been misused, even during the warranty
period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
The temperature sensor indicator does not light up and the
temperature sensor is not responding.
Replace the 3 V CR2032 battery. See the section entitled ~ "Changing the battery"
If this does not solve the problem, press and hold the symbol on the temperature sen-
sor for 8-10 seconds and then reconnect the temperature sensor to the hob. See the
section entitled
If the problem persists, contact the technical after-sales service.
The indicator on the sensor flashes twice. The battery in the
temperature sensor is very low. You may be interrupted the
next time you cook by the battery running out.
Replace the 3 V CR2032 battery. See the section entitled ~ "Changing the battery"
The indicator on the sensor flashes three times. The connec-
tion to the temperature sensor has been broken.
Press and hold the symbol on the temperature sensor for 8-10 seconds and then
reconnect the temperature sensor to the hob. See the section entitled
~ "Connecting the wireless temperature sensor to the control panel"
The operating voltage is incorrect/outside of the normal oper-
ating range. “Š‹‹‹/“Š‹‚‹
Contact your energy supplier.
The hob is not connected properly —…‹‹
Disconnect the hob from the power supply. Check that it has been connected as
shown in the circuit diagram.
Problem Solution
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