
I-Remote Introduction 2-1
DOK-IWORKS-IREMOTE*V01-AW01-EN-P
2 Introduction
2.1 Overview of I-Remote
New possibilities in modern information and communication technology
are causing a change of structure within the industry in the field of
customer service.
By using I-Remote, you can access, diagnose and maintain remotely
located computers – all from your location at the company. In addition to a
substantial reduction in costs, this also results in an improvement in
service efficiency; this in turn is of benefit both to manufacturers and to
operators.
Using modern communication media such as the Internet together with
standardized communication mechanisms, connections can be made
worldwide via I-Remote.
TSrv_Globe.FH7
Fig. 2-1: I-Remote worldwide
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